Our latest performance results

We are committed to great customer service and exceeding your expectations in everything we do. We aim to deliver excellent services – and we set targets to measure how we’re doing.

Our latest performance results

We are committed to great customer service and exceeding your expectations in everything we do. We aim to deliver excellent services – and we set targets to measure how we’re doing.

Here are our latest performance figures for November 2017:

  • Percentage of customers happy with our repairs service in 2017 - 92.78%
  • Percentage of gas safety checks completed in 2017 - 100%
  • Percentage of customers happy with the investment work in their homes - 100%
  • 8557 calls answered in our Customer Service Centre. Average time it took to answer those calls - 32 seconds
  • Complaints responded too within our set timescales between April and November 2017 - 96.55%
  • Number of customers we helped into work thanks to the Wheatley Pleadge and our Modern Apprenticeship programme - 6

You can read about our performance in more detail on our website here.

Friday, January 12, 2018