Other ways to pay

Direct Debit lets you pay at a time and frequency to suit you. We can help you set up your Direct Debit.

If you don’t have a bank account, we can help you get one. Speak to your housing officer or book an appointment to find out more about fee free banking.

Other ways to pay
 

  • Phone – Call us for free 24 hours a day, seven days a week, on 0800 561 0088 to pay by debit or credit card.
  • Online – Pay online at a time and place to suit you.

When is my rent due?
 

Your rent is due to be paid on the 1st of each month and is paid in advance. If you decide to pay your rent weekly or fortnightly you must pay so that by the 1st of the month the full rent is paid.

Our rent calendar shows you when rent is due.

What does my rent pay for?
 

Rent allows us to keep improving homes, communities and the lives of our tenants. This includes:

  • a quality repairs service
  • new heating, insulation work, kitchens, bathrooms, windows, roofs and doors
  • the environmental services and improvements around your home
  • a 24-hour, seven days a week, customer service centre
  • expert money, welfare and fuel advice to help you make the most of your money
  • helping people into work, education and training.