Here for you in difficult times

Please know we will do all we can to support you and your family through these extraordinary times.

Staff member on phone

Thanks for your patience as we continue to operate a restricted range of services, in line with government guidance.

Our housing office remains closed and our housing staff are working from home.

Although many staff are still working from home, we are here to help you.

As restrictions begin to be eased, we’ll re-introduce services in phases, ensuring the safety of customers and staff remains the top priority.


The safety of our customers and staff is our top priority and as a result we are still only able to deliver a restricted repairs service. However, the gradual easing of restrictions means that as well as delivering emergency repairs we can now also carry out other essential repairs where it is safe to do so.

Essential repairs – or Safety First repairs – are where any customer or a building could be at risk and include repairing heating and renewing or repairing security entry doors and controlled entry. All our staff will strictly follow guidelines on maintaining social distancing and wearing PPE.

We will introduce other types of repairs and return to a full repairs service as soon as we can.


We are now advertising a number of homes for groups of people who have the highest need for social housing. If you are registered for MyHousing, this means you can now search for and note your interest in homes which:

  • have Livingwell services and are designed for older people;
  • have been specially adapted for people with disabilities;
  • are advertised for people who are currently overcrowded, or whose home is too big for their needs;
  • are advertised for people assessed as being at risk of becoming homeless.

If you are homeless, you should contact your local authority who will be able to provide you with assistance. Click homelessness advice for local authority contact details.

You can still apply for a house or tell us about a change in circumstances on our online portal, MyHousing, or on Key to Choice if you are looking for housing in Edinburgh.

Environmental services

Our stair cleaning service resumed on 21 September. We will put up a notice in your stairwell with details of when cleaning will be carried out in your block. However, it will take time to reach every stairwell, so please bear with us. Read more in stair cleaning service update.

Our environmental services are also carrying out outdoor work such as grass cutting.

Other services

We have new working arrangements in place to meet the current government guidelines. These include:

  • staff fully equipped to work from home. Your housing officer will remain in contact with you by telephone, email and text;
  • all appointments with welfare benefits and fuel advisors being fulfilled by phone;
  • local Rapid Response teams handling priority requests;
  • and our EatWell service continuing to target vulnerable tenants in need of emergency food provisions.

We are also urging all tenants to let us know if, through being ill or self-isolating, they may find it difficult to pay their rent. If you’re worried about paying your rent, Talk to Us. The sooner you get in touch, the quicker we can help you.

Please remember, you can contact us through our website and by email and phone. Now is the time, if you haven’t done so already, to open an online account. You can register for or log in to your My DC account at Also remember, you can pay your rent by:

If you have any questions about how Coronavirus is impacting our services then click on our Frequently Asked Questions (FAQs).

Keep up to date with our latest Coronavirus updates, health advice and government information on our website, click on Coronavirus.

Tuesday, September 22, 2020