We aim to deliver excellent services for all of our customers – and we set targets to measure how we’re doing.
These performance measures help us achieve great results for our tenants, communities and our business.
We record key business performance figures. We let customers know how Dunedin Canmore performs as a business each year in our Report to Tenants.
You can also find performance reports within the Board report section of this website.
Another way we judge our performance is through our awards and accreditations.
The majority of our performance measures are among the best in Scotland compared to other similar social housing landlords.
|Key performance measures||2017/2018|
|2018/2019 (Year to date)|
|All complaints responded to in full within timescales||95.5%||96%||96%|
Calls to our customer service centre which were resolved at first point of contact
|Percentage of calls to the customer service centre answered within 30 seconds||66%||66.3%||77%|
|Average time taken to complete emergency repairs (hours)||3.3||2.7||3|
|Repairs appointments kept||99.2%||100%||98%|
|Anti-social behaviour cases resolved within agreed timescales||92.8%||98.8%||93.8%|
|New tenancies sustained for more than a year||95.2%||91.9%||93%|
|Gross rent arrears as a % of rent due||4.83%||4.61%||3.95%|
|Rent due lost through properties being empty||0.51%||0.58%||0.44%|
|Average time to re-let properties (days)||13.6||11.2||14|
|New-build completions – Social housing||165||90||104|
|New-build completions - Mid-market||89||36||27|