We want tenants to get involved and help shape our services. There are lots of different ways for you to have your say about Dunedin Canmore and the way we work.
We hold community events – including litter picks and pop-up roadshows – throughout the year where you can come along and talk to us. We also carry out consultations and tenant conferences in our head office which let you have a say in some of the big issues for tenants.
Our Tenants’ Satisfaction Survey, which is carried out each year, asks tenants their views on what we are doing right – and how we can get better.
The Customer Forum meets four times a year and is open to all customers. It is the main way we consult our customers and make sure we take their views on board.
Forum Working Groups
The Customer Forum has ‘Working Groups’ that meet to review policies and make recommendations to the main forum.
The Panel meets monthly to look at how Dunedin Canmore is performing in areas such as repairs, investment in our homes and our environmental services.
Registered Tenants’ Organisations (RTOs)
RTOs represent their own areas and work closely with our staff on issues in their communities.
Area meetings and visits
We hold regular area visits and meetings so we can get customers’ views.
We are developing links with customers who can’t make it along to meetings. We will do this by the internet and other methods.
Views of our younger tenants help influence our services.
We carry out regular surveys to learn in more detail what customers want and how we’re doing.
Polish Forum and African Housing Forums
Forums give customers from minority communities a voice to shape our services. Their views help us create forward plans for each forum.