We are always keen to hear your views on our services.
Check out our latest consultations below. Remember, we're always keen to hear your views all year round. Find out how to get in touch with us on our Contact us page.
Having your say about rents
Our rent setting process for 2021/22 had to be adapted to take into account the restrictions in place. We were unable to hold the independently facilitated focus groups as in prior years.
For tenants who transferred to us from Barony, as part of the tenant ballot, we set out proposals for a three-year rent setting approach based on a cap of 2%. We consulted all former Barony tenants on 2% in line with this commitment.
For all remaining tenants we undertook a formal consultation by sending a consultation pack in late November. The consultation pack included a rent setting booklet setting out:
- what we delivered over the year
- what tenants have told us about the priorities for our services
- a breakdown of how each £1 of rent is spent
- the key challenges for the year ahead
- the 2021/22 rent options and how to provide feedback on them
- a reminder of the support available.
For this year’s rent setting the two options were Option 1 (1.7%) and Option 2 (2.2%) as well as a choice to indicate 'I don’t support any of these two options'. Feedback could be provided by completing the return slip, by email or by telephone.
269 tenants provided feedback by post, phone, email or online.
The majority of tenants who responded – 64% – expressed a preference in favour of either Option 1 or Option 2. Of those, the majority were in favour Option 1. There were no responses from tenants who had transferred from Barony following the stock transfer.
The Board considered the feedback received and agreed the 2% increase for former Barony tenants and a 1.7% increase for all remaining homes.
We have written to all tenants confirming the increase and when it will take effect.
Guide to consultations
We’re always keen to hear your views on our services and how we can get better. One way we do this is by carrying out consultations.
We are accredited by the Consultation Institute. This means all of our consultations follow the seven principles set out in the Institute’s Consultation Charter.
- Integrity – each consultation has an honest intention, that we will listen to and be influenced by what our tenants tell us
- Visibility – affected tenants and other affected stakeholders are reasonably aware of the consultation
- Accessibility – affected tenants and affected other stakeholders have reasonable access to the consultation. We will use digital means of ensuring access to consultations where appropriate
- Transparency – it is clear when the consultation closes, who is collating the responses and whether responses will be published
- Disclosure – any appropriate information applicable to the consultation is made available
- Fair interpretation – consultation responses will be collated and analysed objectively
- Publication – it is made clear of where and when the consultation report will be available.