How do I report a repair?

To report an emergency or urgent repair
please telephone 0131 478 8888 as soon as possible.

For all non-urgent repairs please call on  0131 478 888, write to us at: 

Dunedin Canmore Housing
8 New Mart Road
Edinburgh
EH14 1RL

or email – customer.service@dunedincanmore.org.uk

Office Hours
Monday to Thursday 9am – 5pm
Friday 9am – 4pm

Out of Hours
Telephone 0131 478 8888 and follow instructions

Repair Timescales

Dunedin Canmore has the following timescales for attendance at repairs reported to us.

EMERGENCY	WITHIN 3 HOURS
URGENT	WITHIN 48 HOURS
ROUTINE	WITHIN 10 WORKING DAYS
DCH ROUTINE *	WITHIN 15 WORKING DAYS

We also have a timescale called “short contract” of 25 working days. This is used for jobs such as plasterwork and painter work that require a number of visits to a property.

* To allow time for a Property Surveyor to inspect property before commencement of work.

For further information see Right to Repair leaflet.

Repair Responsibility

For some examples of who is responsible for which repair please see our Repair Responsibilities List.

This is not a full list so if you are not sure please contact our repairs team.